• Oregon Coast & Sunriver Vacation Rentals

Common Questions about our Vacation Rentals

 

GENERAL QUESTIONS

Call, text, or email us!
Call or text: (503) 362-2965
Call Toll-Free: 877-459-3287 (Calling from a unit/home landline? Use this number please.)
Email: [email protected]
Need to Fax? 503-584-0927
Yes! Gift Certificates may be purchased at any time by contacting the office. Call (503) 362-2965 or Email [email protected].
We provide contact information to our guests for baby equipment rentals and available sitter details. (See Oregon Coast, See Sunriver
Guest must at least twenty-five (25) years of age and acknowledges that they may be asked to provide proof of age at the time the Reservation is made. Guest is responsible for all other persons staying or visiting the Property during the Reservation. If Guest is not twenty-five (25) years or older, BPVR reserves the right to terminate the Reservation without a refund.
Your reservation/rental agreement is a binding legal document. Blue Pacific Vacation Rentals is also bound by state and local laws and our contracts with the property owners. As much as we might like to make exceptions to the rules, we cannot for these reasons. We ask and encourage all guests to please be sure to fully read and understand your rental agreement and our policies/expectations.
We ask that you remember that our vacation rental properties are private homes and condominiums, with many full time residents as neighbors. Please respect the ambience of your surroundings by not having loud noise and music, excessive running, etc. Quiet hours are from 10:00 PM until 8:00 AM. These hours are strictly enforced.
Blue Pacific has a strict no animal policy in all of our properties. There are no animals allowed in the property or on the premises at any time. Animals in non-pet homes are strictly forbidden and guests will be asked to leave without refund and fees will apply.
We have strict maximum occupancy limits in all of our properties in effect 24 hours a day. Any children over 24 months at the time of the stay do count towards occupancy, regardless of where they will sleep in the home. (See Maximum Occupancy.)


SCHEDULING YOUR RESERVATION

We are excited to help you with your reservation!

For Coast rentals:
• Online reservation
• Call the office at 503-362-2965 to get your reservation started and rental contract sent to you

Oregon Coast properties may be reserved 1 year in advance to your arrival date.

Online bookings:
Your information can be filled in online through our secure reservation system. Once you submit your reservation your dates are blocked. The booking will be reviewed by one of our reservation specialists in the office within 24 hours and you will be sent your confirmation and the deposit or balance will be charged.

Administrative bookings – Call into office:
We will need to gather some additional information to work up a rental contract that will be emailed to you (unless otherwise requested). Please read the contract carefully, and complete your e-signature on your electronic device within 3 days of receipt. Many of you will vacation with other family members or friends, but only one person signs the contract and this is the person responsible for the rental and payment. (We offer convenient E-Signature with instant submission upon your electronic signature.)

For Sunriver rentals:
All bookings are set up over the phone with one of our reservation specialists. Please call our office at 503-362-2965 to complete your reservation. Once you have made your reservation, a rental contract will be emailed for you to complete your e-signature within 3 days of receipt.

Sunriver homes may be reserved 1 year in advance to your arrival date, however, the opening day for the Summer Peak season is June 1 for the following year's season (Mid-June - September/Labor Day).

Please note, email inquiries are not reservations and we cannot put a hold on properties. Your dates are only secured after you have booked online or called the office and provided your information for a contract to be emailed to you.

All bookings are set up over the phone with one of our reservation specialists. Please call our office at 503-362-2965 to complete your reservation. Once you have made your reservation, a rental contract will be emailed for you to complete your e-signature within 3 days of receipt.
If your reservation dates leaves 1 or 2 nights open between stays that we cannot rent to another guest (due to minimum night season requirements), we will offer to adjust your dates or move you to an alternate property, if available. A representative will review the reservation and contact you to address any scheduling issues, prior to confirming the reservation.
Saturday arrivals or departures may be subject to scheduling approval/review in our Coast Properties (peak and off-peak season), and during the off-peak/ski Season in Sunriver. A representative will review the reservation and contact you to address any scheduling issues, prior to confirming the reservation. All reservations are pending and subject to review of our staff prior to finalizing.
During holidays and our peak season we are unable to offer early arrivals or late departures, no exceptions. In the off-season, if there are not guests arriving/departing the same day we can often allow early arrivals or late departures. If you are interested in an early arrival / late departure, during off-season, please contact the office for policies and rates.


FINALIZING YOUR RESERVATION

Oregon Coast:
Reservations that are made more than 45 days prior to the arrival date will require a 50% deposit at the time of booking, and the balance will be due 45 days prior to your arrival date. Reservations made less than 45 days prior to the arrival date will require full payment, at the time of booking.

Sunriver:
Off-peak and Ski Season reservations made more than 60 days prior to the arrival date will require a 35% deposit at the time of booking, and the balance will be due 60 days prior to your arrival date. Off-peak and Ski Season reservations made less than 60 days prior to the arrival date will require full payment, at the time of booking.

Holiday reservations made more than 75 days prior to the arrival date will require a 35% deposit at the time of booking, and the balance will be due 75 days prior to your arrival date. Holiday reservations made less than 75 days prior to the arrival date will require full payment, at the time of booking.

Summer/Peak reservations made prior to March 1st will require a 35% deposit at the time of booking, with the balance due on March 1st. Peak season reservations made after March 1st will require full payment at the time of booking.

The deposit paid for your reservation, when applicable, is the first of two installment payments to hold the dates of your reservation. This is not a refundable payment once your reservation has been finalized (once the full balance has been paid).

Reservation holder must be occupying the property.
The group occupying the property and the group making a payment must both sign the rental agreement.

Gift Certificates may also be purchased at any time by contacting the office. Call (503) 362-2965.

The optional trip cancelation insurance is provided by CSA and available for purchase on any reservation until the balance of the reservation is paid in full, please call them with any questions. Please be sure to carefully consider this insurance in order to prevent loss of any payments for an event that may have been covered by this policy. CSA offers a 10 day period after you purchase the policy to review it (there are some restrictions depending on how close to your arrival date you purchase the insurance). You may cancel within this 10 day period for a full refund. See CSA Travel Insurance or see our site for more information.

All cancelations or reservation changes (including changing dates or switching homes) must be made in writing (email, fax, mail) and guest is responsible for verifying that BPVR has received their cancelation letter. Date changes or switching properties must all be done prior to the balance due date. We are unable to refund any payment for a canceled reservation after the balance due date, unless the home is re-rented for all or a portion of the dates of the reservation. We make every effort to rebook your home; however, if the home is not rebooked, you forfeit all monies paid. If a cancelation is successfully re-rented, you will receive a refund of the nightly rate + tax, less a cancelation fee. We urge you to consider CSA Travel Insurance to avoid some of the risks associated with the necessity of cancelation.


PLANNING FOR YOUR STAY

Written directions to the property are included in the check-in information that is emailed to you two weeks prior to arrival. Please call us with any questions.
(We provide Maps! - See Oregon Coast, See Sunriver)

Check-in details are sent by email to you 14 days prior to your arrival date to the email address used when booking your reservation. We recommend adding our email address [email protected] to your Address Book in order to be sure all emails are received and to check your Spam/Junk folder if you do not see the email in your inbox. If you are unable to locate your emailed check-in details, please call our office: (503) 362-2965.
During holidays and our peak season we are unable to offer early arrivals or late departures, no exceptions. In the off-season, if there are not guests arriving/departing the same day we can often allow early arrivals or late departures. If you are interested in an early arrival / late departure, during off-season, please contact the office for policies and rates.

Oregon Coast
International Airports:
Eugene Airport - Eugene, OR ( EUG / KEUG ) 105 Miles (1hr 45min)
Portland International Airport - Portland, OR ( PDX / KPDX ) 109 Miles (1hr 50min)
Southwest Oregon Regional Airport - North Bend, OR ( OTH / KOTH ) 122 Miles (2hr 2min)
Roberts Field - Remond, OR ( RDM / KRDM ) 189 Miles (3hr 9min)

Local Airports:
Newport Municipal Airport - Newport, OR ( ONP / KONP ) 30 Miles (30min)
Tillamook - Garibaldi, OR ( VWG ) 41 Miles (41min)
McMinnville Municipal Airport ( QMC ) 54 Miles (54min)
McNary Field - Salem, OR ( SLE / KSLE ) 62 Miles (1hr 2min)
Corvallis Municipal Airport - Corvallis, OR ( CVO / KCVO ) 80 Miles (1hr 20min)


Sunriver
Roberts Field - Remond, OR ( RDM / KRDM ) 33 Miles (33min)
Klamath Falls Airport - Klamath Falls, OR ( LMT / KLMT ) 135 Miles (2hr 15min)
Eugene Airport - Eugene, OR ( EUG / KEUG ) 148 Miles (2hr 28min)
Rogue Valley International-Medford Airport - Medford, OR ( MFT / KMFR ) 161 Miles (2hr 41min)
Portland International Airport - Portland, OR ( PDX / KPDX ) 176 Miles (2hr 56min)
Southwest Oregon Regional Airport - North Bend, OR ( OTH / KOTH ) 228 Miles (3hr 48min)


CHECKING IN (Arrival)

All guests will receive their check-in information (via email) 2 weeks prior to your arrival. Your check-in information will specify the check-in and check-out days that apply to your reservation. You can access the unit/home at 4:00pm or later on day of check-in.
You will have no keys to deal with while staying with us! All check-in emails (sent two weeks prior to arrival) will contain an access code specific to your reservation. You will want to be sure you print out this email and the link within it and take it all with you for reference. That access code will allow you entry from your day and time of arrival, until your morning of departure.
No problem! For your convenience, you will not need to physically check in or out with anyone. Your access code allows you to arrive any time after 4pm on your arrival date.
Upon arriving at the property, take a moment to read the information provided in the unit about the property, WiFi, amenity use, etc. If you have any questions or concerns feel free to contact the office. Relax and enjoy your vacation!
During holidays and our peak season we are unable to offer early arrivals or late departures, no exceptions. In the off-season, if there are not guests arriving/departing the same day we can often allow early arrivals or late departures. If you are interested in an early arrival / late departure, during off-season, please contact the office for policies and rates.


DURING YOUR STAY (Assistance)

Should a maintenance emergency (i.e. no water, locked out of property) occur after normal office hours, please call our Emergency After Hours Line 503-881-3893 and leave a message (This number also receives text messages!). Someone will return your call promptly. Non-emergency calls will be returned during normal office hours the following business day.
During your stay it may be necessary for critical repairs or other service providers to enter the property. We will attempt to notify you ahead of time. If entry is required for property preservation or scheduled by HOA or other contractors, this cannot be held off, denied, or rescheduled. We regret any inconveniences this may cause but we promise to keep them to a minimum. Hot tub maintenance is scheduled for the day provided in your check-in information, and is mandatory for sanitation purposes. You do not need to be present for this maintenance to occur.


PROPERTY INFORMATION

Maximum occupancy for any property is stated on BPVR’s website and is clearly stated in the confirmation email sent to Guest after booking, prior to their stay. The maximum occupancy is in effect 24 hours a day and includes guests visiting during the day (i.e., visiting, meals, coffee, etc.), and anyone over 24 months in age. If it is found that the maximum occupancy has been exceeded at any time, Guest(s) will be asked to leave without a refund, per the rental agreement. BPVR or its agents may enter the premises for the purpose of making necessary repairs, maintenance or to check/verify occupancy when deemed necessary by BPVR. BPVR does not allow "group rentals" of our properties where more than 1 property is being rented in the same region whether the additional rental is BPVR’s property or not, if group total size exceeds the maximum occupancy of the largest property.
All of our properties are no-smoking, period. There are a few areas in our coast locations where guests can smoke in the parking lot area but never on the ocean side of the buildings. If you have specific questions or concerns about smoking, please speak with one of our reservation specialists in the office.
Typically our properties do not allow any of these vehicles to be parked on-site. There is some off-site parking depending on which location you are staying at so please contact the office for more information.


PROPERTY AMENITIES

Each of our properties are individually furnished and equipped by the property owner. Please check the property website listing for a detailed list of amenities for each property. If you have specific questions regarding equipment or appliances in a property please call the office: 503-362-2965.
A starter supply of items such as hotel sized shampoo, conditioner, hand lotion, hand soap, laundry detergent (in units with washers/dryers), paper towels, tissues, dishwasher soap and dish soap will be provided in the properties by BPVR. Once these starter items have been exhausted, it is the guests' responsibility to replenish the necessary supplies needed during their stay. Other items such as coffee, tea, creamer, filters, spices, etc. may be provided by the homeowner and are not provided by BPVR. (Need to purchase additional items? See Oregon Coast, See Sunriver.)
Linens and bath towels are provided for all properties. This includes sheets for each bed and beds are made prior to arrival, as well as bath towels. Large Pool/Beach towels are not always guaranteed, and you should plan on bringing your own.

Our Oregon Coast kitchens are equipped with many items and appliances you would need to cook a snack or nice meal, though pantry items not be readily available. While BPVR makes recommendations to all property owners about what to outfit a kitchen with, it is up to the individual homeowner to stock the kitchen. If there is something special you need to prepare a family recipe or a meal you are counting on, better be safe and bring it, or call our office to ask.
Our Sunriver kitchens are incredibly well equipped, but we do not monitor spices and oils in the homes as they vary. All houses have a basic spice set and then an area where guests leave spices and cooking basics to share with other guests, but we do not track those items. If you have specific spices or oils you need, we recommend bringing them with you or checking out the house and then shopping for them locally at one of the grocery stores in Sunriver.
(Need groceries or supplies? See Oregon Coast, See Sunriver)

Many BPVR properties provide an electric or gas BBQ for our guests to use during their vacation. Please see our website listing for each property to see what is provided. Guests are responsible for cleaning and removing the remnants from, around, and on the grill after usage.

Units/Homes with BBQs
Depoe Bay: Captain's ChoiceCoastal Breakers, The Beacon, Whaler's ViewWhaler's Loft
Lincoln City: All Lincoln City Properties
Sunriver: All Sunriver Homes
All properties managed by BPVR have wireless internet access provided by the property owner as a courtesy for Guest, and connection information is provided in each property. However, this service can sometimes be erratic depending on the location. BPVR makes every effort to ensure this service is working properly, but is not responsible for problems with internet service or Guest’s computer, and BPVR is not able provide any technical support for internet service problems.
All of our properties do have land lines for local and emergency calls. Long distance calls are not available. Should you need to call our office from a landline, please call 1-877-459-3287 (toll free).
Yes, all of our coast properties (that are not on the first floor) have elevator access. Our homes in Sunriver do not have elevators to access upper floors.

Lincoln City
The Pacific Winds Condominiums complex offers an onsite indoor pool. (Temp avgs. about 84° or warmer.)

Depoe Bay
The Village at North Pointe complex offers an onsite indoor pool. (Temp avgs. about 84° or warmer.)

Sunriver
Our Sunriver homes all offer SHARC unlimited use passes that include: (open year round) indoor and outdoor recreation pools, outdoor adult hot tub, outdoor lazy river, two water slides, tot pool and sand play area, cafe, picnic area, playground, basketball court, bocce ball court, year-round tubing hill and warming pavilion, event/meeting rooms and outdoor amphitheater.
(Please Note: Per the Sunriver HOA, the SHARC passes no longer include the North Pool.)

Hot tubs are serviced weekly and checked between guests. Hot tub maintenance is scheduled for the day provided in your check-in information, and is mandatory for sanitation purposes. You do not need to be present for this maintenance to occur. If there is anything regarding the condition of the hot tub that concerns you, please call the maintenance phone number provided within the unit/home and our offices immediately.
We provide contact information to our guests for baby equipment rentals and available sitter details.
(See Oregon Coast, See Sunriver)


TRAVEL GUIDE

Oregon Coast
International Airports:
Eugene Airport - Eugene, OR ( EUG / KEUG ) 105 Miles (1hr 45min)
Portland International Airport - Portland, OR ( PDX / KPDX ) 109 Miles (1hr 50min)
Southwest Oregon Regional Airport - North Bend, OR ( OTH / KOTH ) 122 Miles (2hr 2min)
Roberts Field - Remond, OR ( RDM / KRDM ) 189 Miles (3hr 9min)

Local Airports:
Newport Municipal Airport - Newport, OR ( ONP / KONP ) 30 Miles (30min)
Tillamook - Garibaldi, OR ( VWG ) 41 Miles (41min)
McMinnville Municipal Airport ( QMC ) 54 Miles (54min)
McNary Field - Salem, OR ( SLE / KSLE ) 62 Miles (1hr 2min)
Corvallis Municipal Airport - Corvallis, OR ( CVO / KCVO ) 80 Miles (1hr 20min)


Sunriver
Roberts Field - Remond, OR ( RDM / KRDM ) 33 Miles (33min)
Klamath Falls Airport - Klamath Falls, OR ( LMT / KLMT ) 135 Miles (2hr 15min)
Eugene Airport - Eugene, OR ( EUG / KEUG ) 148 Miles (2hr 28min)
Rogue Valley International-Medford Airport - Medford, OR ( MFT / KMFR ) 161 Miles (2hr 41min)
Portland International Airport - Portland, OR ( PDX / KPDX ) 176 Miles (2hr 56min)
Southwest Oregon Regional Airport - North Bend, OR ( OTH / KOTH ) 228 Miles (3hr 48min)

We have several available suggestions on our site for local ideas from fine dining, family restaurants, quick eats, breweries/pubs, and special diets. (See Oregon Coast, See Sunriver)
We have a convenient listing of available locations available on our site. There are also personal chefs and grocery delivery options listed depending on location.
(See Oregon Coast, See Sunriver)
The Oregon Coast and Sunriver offer amazing sights and adventures for all ages with something for everyone. Take a look at our Area Information pages for fabulous ideas for your next trip!
(See Oregon Coast, See Sunriver)


CHECKING OUT (Departure)

The standard checkout time is 10:30am (Sunriver) or 11:00am (Coast) promptly, on the day of your departure. We apologize, but we are unable to offer late checkouts during the summer and holiday seasons. Additional charges may apply if housekeeping has to be rescheduled and you are not promptly out of the home by the scheduled time.
Please follow the detailed instructions within the link on the check in email that you received, or provided again in the departure email received the day before your departure (Sunriver homes also receive a courtesy call the check-in from our office prior to departure). We are strict about the condition of our properties upon departure so please follow the instructions and contact the office with any questions. Extra charges for additional cleaning required upon check-out will be assessed.
During holidays and our peak season we are unable to offer early arrivals or late departures, no exceptions. In the off-season, if there are not guests arriving/departing the same day we can often allow early arrivals or late departures. If you are interested in an early arrival / late departure, during off-season, please contact the office for policies and rates.
Please contact our office with any questions or visit our website to browse all of our locations.