Common Questions about our Vacation RentalsWhat do you mean by maximum occupancy?
Maximum occupancy for this property is stated on BPVR’s website and is clearly stated in the confirmation email sent to Guest after booking. The maximum occupancy includes guests visiting during the day (even for meals), and anyone over 24 months in age. If it is found that the maximum occupancy is exceeded at any time, Guest(s) will be asked to leave without a refund, per the rental agreement. BPVR or its agents may enter the premises for the purpose of making necessary repairs, maintenance or to check/verify occupancy when deemed necessary by BPVR. BPVR does not allow "group rentals" of our properties where more than 1 property is being rented in the same location if group size exceeds the maximum occupancy of the largest property.
We have several small children that can sleep in sleeping bags, is that ok?
We have strict maximum occupancy limits in all of our properties. Any children over 24 months at the time of the stay do count towards occupancy, regardless of where they will sleep in the home.
Is there an age limit to rent from Blue Pacific?
Guest must at least twenty-five (25) years of age and acknowledges that they may be asked to provide proof of age at the time the Reservation is made. Guest is responsible for all other persons staying or visiting the Property during the Reservation. If Guest is not twenty-five (25) years or older, BPVR reserves the right to terminate the Reservation without a refund.
Can you make an exception the policies for my reservation?
Your reservation/rental agreement is a binding legal document. Blue Pacific Vacation Rentals is also bound by state and local laws and our contracts with the property owners. As much as we might like to make exceptions to the rules, we cannot for these reasons. We ask and encourage all guests to please be sure to fully read and understand your rental agreement and our policies/expectations.
Do all of your properties have high-speed Internet access? Do all of your properties have landlines?
All properties managed by BPVR have wireless internet access provided by the property owner as a courtesy for Guest. However, this service can sometimes be erratic depending on the location. BPVR makes every effort to ensure this service is working properly, but is not responsible for problems with internet service or Guest’s computer, and BPVR is not able provide any technical support for internet service problems. All of our properties do have land lines for local and emergency calls.
Do you allow any animals?
Blue Pacific has a strict no pets policy in all of our properties. There are no pets allowed in the property or on the premises at any time. Pets in non-pet homes are strictly forbidden and guests will be asked to leave without refund and fees will apply.
Do your properties on upper floors have elevator access?
Yes, all of our coast properties (that are not on the first floor) have elevator access. Our homes in Sunriver do not have elevators to access upper floors.
Is Smoking allowed in the properties?
All of our properties are no-smoking, period. There are a few areas in our coast locations where guests can smoke in the parking lot area but never on the ocean side of the buildings. If you have specific questions or concerns about smoking please speak with one of our reservation specialists in the office.
Now I’m ready to make my reservation—what’s the next step?
We are excited to help you with your reservation! For all coast rentals you may book your reservation in 2 ways:
• Online reservation
• Call the office to get your reservation paperwork started/sent to you
Your information can be filled in online through our secure reservation system. Once you submit your reservation your dates are blocked. The booking will be reviewed by one of our reservationists in the office within 24 hours and you will be sent your confirmation and the deposit or balance will be charged.
Administrative bookings – call into office:
We will need to gather some additional information to work up a rental contract that will be e-mailed to you (unless otherwise requested). Please read the contract carefully, sign and return it along with the other appropriate paperwork within 3 days of receipt (you may scan/email or fax the signed agreement). Many of you will vacation with other family members or friends, but only one person signs the contract and this is the person responsible for the rental and payment.
For Sunriver rentals, all bookings are set up over the phone so please call our office to get the reservation started.
Please note, email inquiries are not reservations and we cannot put a hold on properties. Your dates are only secured after you have booked online or called the office and provided your information for a contract to be emailed to you.
Peak or Holiday Season Booking Schedules
If your reservation dates leave a single open night that we cannot rent (what we refer to as a "dead night") we may ask you to adjust your dates or move you to an alternate property, if available. Additionally, during seasons where we have a 3-night minimum required, guests may be asked to adjust reservation dates that leave less than 3-nights in-between reservations. A representative from our office will review the reservation and call you and address the issue if this is a problem, prior to confirming the reservation.
Saturday arrivals or departures may be subject to scheduling approval/review in our Coast Properties (peak and off-peak season), and during the off-peak/ski Season in Sunriver. A reservation representative will review the reservation and call you and address the issue if this is a problem. All reservations are pending and subject to review of our staff prior to finalizing.
Is there a deposit? When is the balance due?
Reservations that are made more than 45 days prior to the arrival date will require a 50% deposit at the time of booking, and the balance will be due 45 days prior to your arrival date. Reservations made less than 45 days prior to the arrival date will require full payment, at the time of booking.
Off-peak and Ski Season reservations made more than 60 days prior to the arrival date will require a 35% deposit at the time of booking, and the balance will be due 60 days prior to your arrival date. Off-peak and Ski Season reservations made less than 60 days prior to the arrival date will require full payment, at the time of booking.
Holiday reservations made more than 75 days prior to the arrival date will require a 35% deposit at the time of booking, and the balance will be due 75 days prior to your arrival date. Holiday reservations made less than 75 days prior to the arrival date will require full payment, at the time of booking.
Summer/Peak reservations made prior to March 1st will require a 35% deposit at the time of booking, with the balance due on March 1st. Peak season reservations made after March 1st will require full payment at the time of booking.
What if I have to cancel?
All cancelations or reservation changes (including changing dates or switching homes) must be made in writing (email, fax, mail) and guest is responsible for verifying that BPVR has received their cancelation letter. Date changes or switching properties must all be done prior to the balance due date.
We are unable to refund any payment for a canceled reservation after the balance due date, unless the home is re-rented for all or a portion of the dates of the reservation. We make every effort to rebook your home; however, if the home is not rebooked, you forfeit all monies paid. If a cancelation is successfully re-rented, you will receive a refund of the nightly rate + tax, less a cancelation fee. We urge you to consider Travel Protection Insurance to avoid some of the risks associated with the necessity of cancelation.
What is the optional trip cancelation insurance you offer?
The optional trip cancelation insurance is provided by CSA, please call them with any questions. Please be sure to carefully consider this insurance in order to prevent loss of any payments for an event that may have been covered by this policy. CSA offers a 10 day period after you purchase the policy to review it (there are some restrictions depending on how close to your arrival date you purchase the insurance). You may cancel within this 10 day period for a full refund. See te CSA Travel Insurance or see our site for more information.
Planning for Your Arrival
What is provided in the property?
Each of our properties are individually furnished and equipped by the property owner. Please check website for detailed list of amenities for each property. If you have specific questions regarding equipment or appliances in a property please call the office.
Kitchens: Our kitchens are extremely well equipped with items and appliances you would need to cook a snack or nice meal. While BPVR makes recommendations to all property owners about what to outfit a kitchen with, it is up to the individual homeowner to stock the kitchen. If there is something special you need to prepare a family recipe or a meal you are counting on, better be safe and bring it, or call our office to ask.
Linens and bath towels are provided for all properties. This includes sheets for each bed and beds made upon arrival, as well as bath towels. Large Pool/Beach towels are not included and you should plan on bringing your own.
General Supplies Provided:
A starter supply of items such as hotel sized shampoo, conditioner, hand lotion, hand soap, laundry detergent, paper towels, tissues, dishwasher soap and dish soap will be provided for in the properties by BPVR. Once these starter items have been exhausted, it is the Guest responsibility to replenish the necessary supplies needed during Guest stay. Other items such as coffee, tea, creamer, filters, spices, etc. may be provided by the homeowner and are not provided by BPVR.
Due to safety recalls and risk of liability we are unable to provide baby equipment.
Please be sure to bring:
• High Chairs
• Pack n Plays or Cribs
• Baby Gates
Does the property have a BBQ?
Many BPVR properties provide an electric or gas BBQ for our guests to use during their vacation. Please see listing for each property to see what is provided. Guests are responsible for cleaning and removing the remnants from around and on the grill after usage.
Arrival Time & Pick Up
All guests will receive their check-in information (via email) 2 weeks prior to your arrival. Sometimes these emails go into spam/junk mail. If you do not receive your check-in information in this timeframe please check spam/junk and then call our office to have it re-sent.
Your check-in information will specify the check-in and check-out days that apply to your reservation. You can access the unit/home at 4:00pm or later on day of check-in. During holidays and our peak season we are unable to offer early arrivals or late departures, no exceptions. In the off-season, if there are not guests departing the same day we can often allow early arrivals. If you are interested in an early arrival during off-season please contact the office for early arrival policies and rates.
Where do I pick up my keys?
You will have no keys to deal with while staying with us! All check-in emails (sent two weeks prior to arrival) will contain an access code specific to your reservation. You will want to be sure you print out this email and the link within it and take it all with you for reference. That access code will allow you entry from your day and time of arrival, until your morning of departure.
What if I can't check-in until after your office closes?
No problem! For your convenience, you will not need to physically check in or out with anyone. Your access code allows you to arrive any time after 4pm on your arrival date.
How do I get directions to the property?
Written directions to the property are included in the check-in information that is e-mailed to you two weeks prior to arrival. Please call us with any questions.
Can I park an RV, Boat, or Trailer at the property?
Typically our properties do not allow any of these vehicles to be parked on-site. There is some off-site parking depending on which location you are staying at so please contact the office for more information.
What should I do upon arriving at the property?
Upon arriving at the property, take a moment to read the information provided in the unit about the property, wifi, amenity use, etc. If you have any questions or concerns feel free to contact the office. Relax and enjoy your vacation!
During Your Stay…
If there is a property emergency after hours, whom do I call?
Should a maintenance emergency (i.e. no water, locked out of property) occur at after hours, please call 503-510-2089 and leave a message. Non-emergency calls will be returned during office hours.
What if Management Needs Access during my stay?
During your stay it may be necessary for critical repairs or other service providers to enter the property. We will attempt to notify you ahead of time. If entry is required for property preservation or scheduled by HOA or other contractors, this cannot be held off, denied, or rescheduled. We regret any inconveniences this may cause but we promise to keep them to a minimum. Hot tub maintenance is scheduled for the day provided in your check-in information, and is mandatory for sanitation purposes. You do not need to be present for this maintenance to occur.
Here are some additional tips and reminders:
Quiet Hours: We ask that you remember that our vacation rental properties are private homes and condominiums, with many full time residents as neighbors. Please respect the ambience of your surroundings by not having loud noise and music, excessive running, etc. Quiet hours are from 10:00 PM until 8:00 AM. These hours are strictly enforced.
Hot Tubs: Hot tubs are serviced weekly and checked between guests. Hot tub maintenance is scheduled for the day provided in your check-in information, and is mandatory for sanitation purposes. You do not need to be present for this maintenance to occur. If there is anything regarding the condition of the hot tub that concerns you, please call the maintenance phone number provided and our offices immediately.
What time is checkout?
The standard checkout time is 10:30am (Sunriver) or 11:00am (Coast) promptly, on the day of your departure. We’re sorry, but we cannot offer late checkouts in the summer months. Additional charges may apply if housekeeping has to be rescheduled and you are not promptly out of the home by the scheduled time.
What do I need to do upon checkout?
Please follow the detailed instructions within the link on the check in email that you received. We are strict about the condition of our properties upon departure so please follow the instructions and contact the office with any questions. Extra charges for additional cleaning required upon check-out will be assessed.
I would like to book this property again or consider another BPVR home.
Please contact our office with any questions or visit our website to browse all of our locations.